We are looking for an IT Support Engineer to help expand the local support to our offices and vessels located in the Baltic region. Our offices and vessels are situated in Klaipeda, Liepāja, Latvia, Paldiski Estonia.

The ideal IT Support Engineer can service both 1st line walk-in customers and coordinate scheduled “field work” with the different business units located in the various countries, ensuring a high service level on Incidents and Requests that cannot be solved remotely.

Your primary responsibility will be to support our locations and vessels in the Baltics, so having a driver’s license is a must.

Responsibilities include:

· Deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.

· Install and configure software to agreed standards under the direction of the company policy.

· Maintain the existing PCs and peripherals to standards determined by the company policy, by performing upgrades, new installations and carrying out routine procedures.

· Assist in the compilation of the Support Centre's technical documentation, guidelines and procedures and ensure they are disseminated to users.

• Maintenance of existing systems and implementation of new systems

· Redirect and handover support requests to the 3rd line support.

· Coordinate and schedule regular visits to all locations in Jutland, including vessels in Esbjerg.

We will provide you a thorough introduction to the DFDS business and how we have implemented ITIL best practices to fit our need.

About You

The main responsibility for this role is to provide on-site support on locations primarily in the Baltics but also other locations as well as our visiting our vessels, when the support organization is not able to support remotely.

The ideal candidate has the following qualities:

• Strong focus on providing exceptional service to customers, ensuring their needs are met and issues are resolved efficiently and effectively.

• Thrives in a collaborative environment, actively seeking input from team members and working together to find solutions, sharing knowledge and expertise to benefit the entire team. Adept documentation skills for effective communication.

• Work according to agreed-upon processes and procedures, ensuring consistency and adherence to established standards for IT Support & Operations.

• Able and willing to travel. Driver's license is essential.

• Has a proactive approach to identifying areas for improvement in existing processes, suggesting and implementing enhancements to optimize efficiency.

• Minimum 3 years’ experience in a similar position.

• Experience in working with ITSM system. Knowledge on TopDesk is a plus.

• Curious in learning new technologies and best practices.

• Customer service mindset, striving to deliver exceptional service.

• Keen sense of urgency and prioritization.

• English fluency – local language proficiency is a plus, but not a requirement.

You will become part the Baltic IT support team where you will join an experienced team who take pride in ensuring that everything IT-related runs correctly for the people at DFDS.

The team is part of Support & Operations department, that consists of more than 70 Supporters and Specialists spread across 15 countries in Europe.

You will work in an interesting workplace as a key person within a growing international company. You will get to work with many different professional groups and for the right candidate there will be great opportunities for personal and professional growth.

Working at DFDS

Join the movement and grow with us.

We promote a workplace with respect for work/life balance, where you have a lot of flexibility and freedom to schedule your daily tasks.

We think the strongest teams are diverse and including. Contrasting opinions, varied skills and strong characters bring out the best in us all and improves the team’s overall performance. You will experience this immediately, when introduced to a department with more than 15 different nationalities.

We promote your development and encourage you to challenge yourself and acquire new skills and perspectives. We offer access to a wide range of courses, both internal and external. There are many Opportunities to connect with colleagues from different parts of the company through internal courses. You will report to a manager, that prioritizes and motivates employee development, and prefers employees that develop but leaves, rather than employees that don’t develop, but stays.

Are we a match? Then apply now!

If you find the job interesting, please submit your CV and motivational letter in English.

Apply as soon as possible as we’re keen to meet potential candidates on an ongoing basis. All applications will be treated confidentially.